Go to (Redirect)
Overview
A Go to sends the call straight on to another building block. It plays nothing, asks for nothing and the caller never knows it was there.
Its value is that it is one place you can change. Point ten different keys at the same Go to, and re-pointing that one building block moves all ten at once.
In the app the building block is called Go to. The full admin page is under Advanced → Redirects.
How It Works
- The caller reaches the Go to.
- The call continues immediately to whatever you set under Routing Configuration.
There is no audio, no pause and no keypad. If no destination is set, the call ends.
Creating a Go To
Go to Advanced → Redirects and click New Redirect. On My Hotline a Go to has no settings of its own, so its ⚙ panel is empty; you change where it points from the full page or from the routing dropdown of whatever leads into it.
Basic Information
- Redirect Name (required) — how it is named in your admin panel and in routing dropdowns. Callers never hear it. Name it after the job it does, for example "Today's shiur" or "Current announcement", not after where it happens to point today.
- Phone System Reference → Extension ID — an optional number used to reach this from the keypad admin. Only appears when Show phone system reference is switched on in your account settings.
Routing Configuration
- Routing → Destination — where the call goes. One searchable dropdown grouped by building block type, asking Where should the call go? Clear Routing removes it again. See How routing works.
Routing
| Trigger | Route |
|---|---|
| The caller arrives | Routing Configuration → Destination |
Common Patterns
One switch, many keys
Make a Go to called "Today's shiur" and point every menu key, every list and every shortcut at it. Each morning you change the one Go to and the whole hotline follows.
A seasonal line
Point a key at a Go to called "Yom tov line". Before yom tov you re-point it at the yom tov audio player; afterwards you point it back at the regular one. No menu recording has to change.
Scheduled switching
A scheduled task can change where a route goes at a set time. Aiming it at a Go to means one scheduled change moves everything that depends on it.
Tips
- Name it for its purpose, not its current target. The name shows up in every routing dropdown.
- A Go to with nothing set ends the call silently. Check the destination after any reshuffle.
- Do not chain a long line of Go tos. One layer of indirection is useful; three is just hard to follow.