AI AssistantBeta

Overview

The AI assistant builds and changes your hotline for you from a conversation. Describe what you want in your own words — English, Yiddish or Hebrew — and it asks the questions it needs, then shows you a plan: the menus, recordings, message boxes and forwards it will create and how the keys connect. Nothing changes until you press Apply, and every applied plan can be undone.

The assistant is in beta. It works well for building and rewiring menus; it is not a replacement for the regular pages when you need fine-grained settings.

Where to Find It

Open My Hotline and click AI assistant. A panel slides in with the chat.

The first time, you are asked to acknowledge two things:

• The assistant can change your live hotline. It always shows the list of changes first — read it before you press Apply.
• What you type is sent to the AI provider to be answered. Do not paste passwords or payment details.

How a Conversation Goes

1. You describe the goal. For example: "A hotline for our yeshiva with shiurim, announcements, and a message box."
2. The assistant asks a few questions. Typically: who calls, which language the prompts should be in, what the main menu should offer, whether there are office hours or a night message, whether callers may leave messages, whether any section needs a PIN.
3. It looks at what you already have. If your hotline exists, the assistant reads it first and refers to your menus and recordings by name. It reuses existing extensions and never creates duplicates.
4. It proposes a plan. The plan appears as a card listing every change in plain words: "Create menu Main menu with keys 1 → Shiurim, 2 → Announcements, 3 → Leave a message".
5. You decide. Press Apply to make the changes, or Discard to drop the plan and keep talking. After Apply, the card shows the result and an Undo button.
6. Keep going. Big hotlines are built in steps — the main menu first, then sub-menus in a following plan.

Start a fresh conversation any time with New conversation. Earlier conversations remain listed so you can return to them.

What the Assistant Can Do

• Create any extension type: menus (IVR), audio players (libraries), message boxes, single recordings, forwards, dial-out, access checks (PIN or caller-ID), exams, conferences, redirects, bookmarks, and label actions.
• Point menu keys (1–9, 0, *, #) at extensions, and set named routes such as a recording's after or an access check's success / failed.
• Rename extensions and change their settings — for example a forward's phone number, a message box's confirmation prompt, or an exam's passing score.
• Set what an extension says by writing the text of each prompt.
• Schedule changes: open or close an exam at a time, switch a menu key or route to another destination (for example a night message at 8 pm), or make a recording active on a date. Each schedule appears in the plan with its resolved time and your timezone, and shows up under Advanced → Schedule Tasks after Apply. Clock-based schedules only: zman-based and Jewish-day schedules are set on the Schedule Tasks page.
• Add questions to an exam, create labels, fill an access check's list of numbers, contacts or labels, and choose which menu your phone number answers with.
• Set up emails and automations: email every new message in a box to an address, transcribe every new recording in a player, email the transcript when it is ready, save conference recordings into a library.
• Answer "how do I…" questions about the portal. It reads the relevant page of this manual and answers in a few steps, with a link to the page.
• Send a feature request or bug report to the hotline team for you. It asks first, then emails the team what you said.

What It Will Not Do

• Answer questions that are not about your hotline or this portal. It will say so in a sentence and offer to help with the hotline instead. Repeated off-topic use is reviewed by the team, who may pause the assistant for an account.

• Delete anything. The assistant cannot delete extensions. If it finds extensions no caller can reach, it tells you and asks what you want.

• Rewire things you did not ask about. One plan covers one intention.

• Touch phone numbers, billing, contacts, users or other accounts. It can change existing scheduled tasks and automations but not delete them; use Advanced → Schedule Tasks and Advanced → Tasks for that.

• Create custom code (TwiML) extensions — those are for developers and are set up on the TwiML page.

Prompts and Audio

Prompts you agree on in the chat are turned into speech in the background. Creating the hotline is instant; the recordings are usually ready within a few minutes. The plan card shows Audio pending until they are, then Done — audio ready. Until then callers hear the same text spoken by a fallback voice, so the hotline is usable right away.

Yiddish text-to-speech is not good yet. The assistant will tell you so and offer to create the extensions with a short English or Hebrew placeholder prompt, or with no prompt, so you can record the Yiddish audio yourself afterwards on each extension's settings page.

Text-to-speech in English and Hebrew is fine for most hotlines. You can always replace a generated prompt with your own recording later.

Undo

Every applied plan is stored as a change set. Pressing Undo on a plan card reverts the whole batch: extensions it created are removed, and keys, routes, prompts and settings it changed are restored to what they were. Undo only touches what that plan did — it never removes something you created yourself.

Limits

• Conversations are rate-limited per account (a few dozen messages per hour).
• A single plan can set up to 40 spoken prompts.
• The assistant is available on every account. Usage is not billed separately during the beta.

For Developers

Everything the assistant can do is also available over HTTP. See the Hotline API — the assistant uses the very same operations and change sets, so an integration and the assistant can safely work on the same hotline.